1. Information

We are Kaya Palazzo Enterprise, a registered company in Malaysia, and our registered office address is Sun Block, Pantai Tengah, Mukim Kedawang, 07000 Langkawi, Kedah.

We can be contacted by help@kaya-palazzo.com, Our working days are Monday-Friday, 11am-8pm (exclude local public holiday)

2. Order
• You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed.
• You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
• We reserve the right to decline any request of amend order if the order has already processed.
• Combine order is strictly not allowed. All orders are shipped out according to order number.
3. Backorder
• Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.
• Estimated Time of Arrival (ETA) of each backorder item will be stated clearly in each individual backorder item.
• ETA is only an estimated date, the actual stock arrival date might earlier or later due to unforeseen circumstances such as shipment delayed, longer manufacturing time and etc. Request to cancel order in such reason will be rejected.
• Backorder might be cancelled due to lack of fabric, insufficient stock arrive. Full refund will be given in such cases.
4. Payment
• We accept payment via RazerPay (payment gateway).
• Please complete the payment and provide payment notification to us within 24 hours upon order place as all unpaid orders will be automatically cancelled after time limit.
• If your order is cancelled due to no payment notification done in time limit, refund would only be done as cash coupon, no cash refund is allowed.
• The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.
5. Delivery
• Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.
• Our mailing day is Monday to Friday, excluding weekend and local public holiday.
• Ready stocks order will be mailed in 1-2 working days upon payment verification while backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.
• Orders consist of backorder and ready stock item will be mailed out together when backorder arrive.
• All orders are shipped out according to order number, no combined order is allowed.
• Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.
• We shall not be responsible for lost parcel if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any)
• For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.
6. Bounced Parcel
• We will contact via WhatsApp if we receive any bounced parcel bearing their name.
• Cost of re-delivery charged will be borne by customer.
• We reserve the right to decline the request to combine new order with bounced parcel.
• Bounced parcel that are unclaimed after 180 days (half year) will be deemed as TLC’s property and no compensation will be done as sufficient response time has been given.
7. Defect

We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free.

• Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.
• Minor variation in measurement (1-3cm) is not considered as defect.
• Minor imperfection (small black dots/ small stain/loose thread) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

Please WhatsApp us at +6011 37215094 if you believe you have received a defective product within 5 working days with your order number and photo of defect part.

Postage fee incurred will be borne by us with the provided shipping cost receipt if the item acknowledged to be defective. Item returned must be unworn, unwashed, unaltered ,and with its tags intact. If the replacement piece is no longer available, credit voucher with no expiry date will be issued.

8. Return

Online Purchase: Return within 7 days of receiving the product(s) ordered from Kaya PalazzoOnline Store (https://www.kaya-palazzo.com).

You may return & exchange the product if you have received products that you did not order ora damaged/defective product. Only damaged items are can be returned.

Goods can be returned for exchange but non-refundable, provided the goods is returned in newand original condition with original product packaging.

• For exchanges for goods of equivalent or lower price, no refunds will be given.
• For exchanges for goods of a higher price, you will be required to pay the difference.
• Goods sold at mark down price will not be allowed for return.
• Delivery charges paid in the original order in the purchase receipt are non-refundable.

In case of order cancellation under any circumstances we will not be entitled to anyreimbursement of any amount paid to customer. However the paid amount cancelled can beused for the next purchase by contacting our Kaya Palazzo admin. Please provide us your personal info (IC Name, Home Address & Phone Number) for order cancellation.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were received within last 7 days
• The Goods are in the original packaging
• The product must be unused and unworn.
• The product must be in its original state and packaging with the original tags attached.

The following Goods cannot be returned:

• The supply of Goods which according to their nature are not suitable to be returned,deteriorate rapidly or where the date of return policies has expiry.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixedwith other items.

We reserve the right to refuse returns of any merchandise that does not meet the above returnconditions at our sole discretion.

We do not refund products:

• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame,high heat, sharp object, etc.)
• Damaged by misuse or activities other than the intended purpose
• Change of mind

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send theGoods to the following address:

KAYA PALAZZO ENTERPRISENo 1,2,3 Sunmall ,Jalan Telok Baru, Pantai Tengah,Langkawi kedah 07000

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, Werecommend an insured and trackable mail service. We are unable to issue a return withoutactual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• Telephone: +60124835051
• Email: kayapalazzo.lgk@gmail.com
9. Coupon Voucher
• Coupon voucher is credit the that you can use towards the purchase of an item from our Site. It comes in the form of a voucher code.
• Coupon voucher issued must be claimed within the given timeframe, otherwise it will be forfeited.
• Coupon voucher is only valid when the voucher code is keyed in during check out process.
• The value of each individual coupon voucher can only be used within one transaction, any remaining amount will not be refunded.

We reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the us as posted.